Frequently Asked Questions

Welcome to our FAQ page!
Here, you'll find answers to some of the most common questions we receive. If you can't find the answer you're looking for, please don't hesitate to Contact Us and we'll be happy to assist you further!

1. What is your return policy?
We want you to be fully satisfied with your purchase. Due to the nature of our products, we do not accept returns or exchanges unless the item is defective or damaged. If there is an issue with your order, please contact us within 7 days of receiving your package, and we will resolve it promptly.

2. How long will it take to process and ship my order?
Orders are typically processed and fulfilled within 2-7 business days. After production, shipping times vary depending on your location and the shipping method chosen at checkout. You will receive a tracking number once your order has been shipped so you can follow its journey to you.

3. Do you ship internationally?
Currently, we only offer shipping within the United States. We do not ship internationally at this time.

4. What types of payment do you accept?
We accept a variety of payment methods, including credit and debit cards, as well as PayPal. You can select your preferred payment method during checkout.

5. Can I modify or cancel my order once it’s placed?
Once an order is placed, we cannot modify or cancel it. Please double-check your order details before completing your purchase to ensure everything is correct.

6. How are your products made?
Our products are created using print-on-demand services, which allows us to offer high-quality, custom items while reducing waste. Each item is made to order, ensuring it’s unique to you.

7. Do you offer gift wrapping?
At this time, we do not offer gift wrapping. However, we are always looking for ways to improve our service, so please stay tuned for any updates!

8. How can I contact you if I have a question or concern?
You can reach us via email at emmy@emmyspoon.com for any inquiries or assistance. We aim to respond as quickly as possible.

Digital Purchases

When will I receive my Digital Download?

All digital download purchases should be available for you to immediately download after completing your purchase. If you encounter any difficulties, please reach out to us at Info@EmmySpoon.com

Thanks for visiting our page! If you have further questions please feel free to contact us at Info@EmmySpoon.com